Shipping

Within Australia

Shipping rates within Australia are calculated based on a per product basis and vary depending on whether the purchase is just for the print or for the framed version. Please note also that all products are shipped inclusive of insurance.

Items are shipped via Australia post within 1 to 3 business days of when the order is placed.

If you require express shipping, please email us directly at info@studioelwood.com.au to obtain a price.

Delivery varies between 2-10 business days depending upon your location in Australia.

Please note we also provide insurance cover should your purchase be damaged during delivery and where it is the delivery company’s fault.

Overseas Shipping

Please contact us directly to obtain a quote for shipping internationally.

Delivery time for International shipping is approximately 2-3 weeks.

Please note that we are not responsible for any customs charges. Insurance cover is not available for International orders. This may be arranged directly with your preferred postage agent.

REFUNDS & EXCHANGE

We know you will love your purchase, however we do understand that sometimes things do not work out as planned. If you are not happy with your purchase you may exchange or request a full refund less any shipping charges.

Please contact us prior to returning your item.

Returns must be delivered to us within 15 days of when the item was received.

Returned shipment costs are the responsibility of the buyer.

Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for a refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

The returns process can take up to a week. In the case of loss or damaged goods, replacement or refund will be offered according to cirsumstances.